Virtual Assistant

Appointment Scheduling:

We get the appointment schedule from the EMR/PMS, email, fax, PDA etc. and remind the patients for their appointments and at the same time we collect the maximum demographics information from the patients and feed the data into  system.

Patient scheduling service helps medical facilities to become more efficient and productive while improving service to patients. Our patient scheduling services provide your front office with all types of patient scheduling during office hours or off-hours. Patients are reminded of their scheduled appointments through phone calls, emails, etc. All cancellations are also taken care of. The schedule can be imported into your current HL7 compatible EMR/EHR or PMS.

The major benefits of patient scheduling service include:

• Track all patient schedule information
• Automated workflow improves patient services
• Patient appointments made quickly and accurately
• Organize all aspects of Doctor’s and Patient schedules
• Identify and reduce the impact of overtime and cancellations
• Automated or phone based appointment reminders help to reduce no-shows and missed appointments.
• Custom reports.
• We also take care of the checking of insurance and demographic information.
• We help you in enhancing the patient loyalty.

 

Customer Service (Voice & Web):

We provide customer service to all our clients where in we receive all the calls on behalf of the client. Our Voice and Web Services restricted to the services offered by AI.

While you focus on your core business all your calls are received by us. We do have the ability to answer your calls 24/7 ensuring high levels of Customer Service. A detailed call log is provided to the client on daily basis. Any urgent calls are transferred to the client ASAP. Our calls are organized in professional terms. We also provide you offline services i.e. all your Web queries are answered within 12 hours. We provide assistance to all your customers with high quality standards. We try and resolve all the grievances and ensure that there are no loose ends.

Document Management:

We keep a track of all the documents received by our clients which include appeals, EOB’s, prescriptions, other medical records and many more. All the documents are indexed and attached to the patient files. Document Management process involves identifying the type of document, the severity of documents, correlation of each document and we check the readability of the document. All the documents received are indexed and attached to the relevant areas with a turn around time of 12 hours. We guarantee the access of any document with a maximum time frame of 100 seconds. We also help you identifying the necessary documents that are to be sent across to the insurance carriers in case of denials. All appeal processes are taken care and are sent with required documentation. Any referrals or authorizations are obtained from the hospitals or other doctor offices (if required) immediately, in order to ensuring better cash flow.

Quality Assurance:

At each and every step of our Virtual Office we go through a Quality check to ensure that we provide quality work. Experienced Team checks all the deliverables before sending it across to the client.

We have different levels of quality check. First of all the process undergo 100% quality check by the respective verification team assigned to each process. Once the verification is completed, all the data undergoes a random quality process based on the ISO 2000 standards. We have been consistently delivering 99%+ overall accuracy which includes medical coding, charge posting, payment posting, medical transcription and other processes.

All the errors are minutely analyzed to reach the root cause of the error which is then added in the training module under the common errors section. This report is also sent across to the client so that they are also aware of the possibilities where there is an area of committing errors.

MIS Reporting:

We provide our clients with the MIS Reports of all the activities done by us along with MIS of the complete RCM.

We have the ability to provide any report from the entire process which the client may require. The daily reports we provide to our clients include:

• Appointments log.
• Charges posted.
• Payments log.
• Payment reconciliation report.
• Claim submission log.
• Daily productivity log.
• Quality check report.
• Customer service log.
• Any specific report requested by the client.

Even if your current software is not providing you the above reports, we provide you.